Privacy Policy

  • Laminate Innovations Australia Pty Ltd is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Laminate Innovations Australia Pty Ltd website and governs data collection and usage. By using the Laminate Innovations Australia Pty Ltd website, you consent to the data practices described in this statement.

    Collection of your Personal Information

    Laminate Innovations Australia Pty Ltd collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Laminate Innovations Australia Pty Ltd also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites.

    There is also information about your computer hardware and software that is automatically collected by Laminate Innovations Australia Pty Ltd. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Laminate Innovations Australia Pty Ltd for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Laminate Innovations Australia Pty Ltd website.

    Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Laminate Innovations Australia Pty Ltd public message boards, this information may be collected and used by others. Note: Laminate Innovations Australia Pty Ltd does not read any of your private online communications.

    Laminate Innovations Australia Pty Ltd encourages you to review the privacy statements of websites you choose to link to from Laminate Innovations Australia Pty Ltd so that you can understand how those websites collect, use and share your information. Laminate Innovations Australia Pty Ltd is not responsible for the privacy statements or other content on Web sites outside of the Laminate Innovations Australia Pty Ltd and Laminate Innovations Australia Pty Ltd family of websites.

    Use of your Personal Information

    Laminate Innovations Australia Pty Ltd collects and uses your personal information to operate the Laminate Innovations Australia Pty Ltd website and deliver the services you have requested. Laminate Innovations Australia Pty Ltd also uses your personally identifiable information to inform you of other products or services available from Laminate Innovations Australia Pty Ltd and its affiliates. Laminate Innovations Australia Pty Ltd may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

    Laminate Innovations Australia Pty Ltd does not sell, rent or lease its customer lists to third parties. Laminate Innovations Australia Pty Ltd may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Laminate Innovations Australia Pty Ltd may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Laminate Innovations Australia Pty Ltd, and they are required to maintain the confidentiality of your information.
    Laminate Innovations Australia Pty Ltd does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

    Laminate Innovations Australia Pty Ltd keeps track of the websites and pages our customers visit within Laminate Innovations Australia Pty Ltd, in order to determine what Laminate Innovations Australia Pty Ltd services are the most popular. This data is used to deliver customised content and advertising within Laminate Innovations Australia Pty Ltd to customers whose behaviour indicates that they are interested in a particular subject area.

    Laminate Innovations Australia Pty Ltd websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Laminate Innovations Australia Pty Ltd or the site; (b) protect and defend the rights or property of Laminate Innovations Australia Pty Ltd; and, (c) act under exigent circumstances to protect the personal safety of users of Laminate Innovations Australia Pty Ltd, or the public.

    Use of Cookies

    The Laminate Innovations Australia Pty Ltd  Web site use “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

    One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise Laminate Innovations Australia Pty Ltd pages, or register with Laminate Innovations Australia Pty Ltd  site or services, a cookie helps Laminate Innovations Australia Pty Ltd  to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Laminate Innovations Australia Pty Ltd website, the information you previously provided can be retrieved, so you can easily use the Laminate Innovations Australia Pty Ltd features that you customised.

    You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Laminate Innovations Australia Pty Ltd  services or websites you visit.

    Security of your Personal Information

    Laminate Innovations Australia Pty Ltd secures your personal information from unauthorised access, use or disclosure. Laminate Innovations Australia Pty Ltd secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

    Changes to this Statement

    Laminate Innovations Australia Pty Ltd will occasionally update this Statement of Privacy to reflect company and customer feedback. Laminate Innovations Australia Pty Ltd encourages you to periodically review this Statement to be informed of how Laminate Innovations Australia Pty Ltd is protecting your information.

    Contact Information

    Laminate Innovations Australia Pty Ltd welcomes your comments regarding this Statement of Privacy. If you believe that Laminate Innovations Australia Pty Ltd has not adhered to this Statement, please contact Laminate Innovations Australia Pty Ltd at sales@lisurfaces.com.au We will use commercially reasonable efforts to promptly determine and remedy the problem.

  • We reserve the right to deliver Goods by instalments. Any delivery times notified to you are estimates only. If you request us to postpone delivery of the Goods beyond the delivery date or dates specified in your order, we may agree to do so if you agree to pay an additional fee for such postponement.

    If we do not receive delivery instructions sufficient to enable us to dispatch the Goods within fourteen (14) days of you being notified that the Goods are ready for delivery, you shall from the fifteenth day after notification:

    (a) be deemed to have taken delivery of the Goods;
    (b) be liable for storage charges, payable monthly on demand;
    (c) assume risk in the Goods.

    To the extent permitted by law, we will not be liable for any costs, loss or damage whatsoever (including indirect or consequential loss) caused by any delay or failure to deliver the Goods. Where such non-delivery or delay occurs, we may deliver the Goods not delivered or delayed at any subsequent time and you must accept and pay for them.

    Where we give a date of intended delivery, this will be subject to the Goods ordered being available and our being able to make the delivery on that date.

  • Where Goods are returned to us, credit will only be issued under the following conditions:

    Return Authorisation
    (a) A Goods Return Credit (“GRC”) authority number must be obtained from the supply point prior to the return of any Goods. We may refuse to give a GRC authority or accept the return of any Goods;
    (b) You must provide the invoice number and date of purchase before a GRC will be issued;
    (c) The GRC authority number must be clearly marked on the packaging of Goods returned to us. Failure to comply with this requirement could result in our refusing to accept delivery of the returned Goods.

    Credits and Refunds
    All claims for credit must be supported by:
    (a) carriers consignment note or similar receipt of delivery;
    (b) our relevant invoice number; and
    (c) the GRC number issued by us.

    Unacceptable Returns
    Without in any way limiting our discretion to refuse to accept the return of any Goods, the following Goods will not be returnable:
    (a) any Goods that have been held by you for more than fourteen (14) days; or
    (b) any Goods which are not in original condition; or
    (c) any Goods that are manufactured as made to order (“mto”) items unless faulty, example:
    – Cut to size panels & product
    – Pressed up product
    – Specifically ordered product from manufacturers distributed by our company
    Any manufacturing surcharge is non refundable.

    Faulty Goods
    We will only recognise claims for faulty Goods that are lodged within seven (7) days of you receiving the Goods.

    Carrier
    Goods must be returned by the carrier specified by us.

    Restocking Fee
    You agree to pay us a restocking fee at the rate advised by us. This is currently set at 25%.

  • (a) You acknowledge that the Agreement constitutes a security agreement for the purposes of section 20 of the Personal Property Securities Act 2009 (“PPSA”) and that a security interest exists in all Goods (and their proceeds) previously supplied by us to you (if any) and in all future Goods (and their proceeds).

    (b) You will execute documents and do such further acts as may be required by us to register the security interest granted to us under the Agreement under the PPSA.

    (c) Until ownership of the Goods passes, you waive your rights under the following provisions of Chapter 4 of the PPSA:

    (i) to receive a notice of intention of removal of an accession (section 95);
    (ii) to receive a notice that we decide to enforce our security interest in accordance with land law (section 118);
    (iii) to receive a notice of enforcement action against liquid assets (section 121(4));
    (iv) our obligation to dispose of or retain collateral (section 125);
    (v) to receive a notice of disposal of goods by us purchasing the Goods (section 129);
    (vi) to receive a notice to dispose of Goods (section 130);
    (vii) to receive a statement of account following disposal of Goods (section 132(2));
    (viii) to receive a statement of account if no disposal of Goods for each 6 month period (section 132(4));
    (ix) to receive notice of any proposal of ours to retain Goods (section 135(2));
    (x) to object to any proposal of ours to either retain or dispose of Goods (section 137(2));
    (xi) to redeem the Goods (section 142);
    (xii) to reinstate the security agreement (section 143);
    (xiii) to receive a notice of any verification statement (section 157(1) and section 157(3);

    (d) You further agree that where we have rights in addition to those under Chapter 4 of the PPSA, those rights will continue to apply.

    (e) Until ownership of the Goods passes, you must not give to us a written demand or allow any other person to give us a written demand requiring us to register a financing change statement under the PPSA or enter into or allow any other person to enter into the register of personal property securities a financing change statement under the PPSA.

    (f) You acknowledge that you have received value as at the date of first delivery of the Goods and have not agreed to postpone the time for attachment of the security interest (as defined in the PPSA) granted to us under these Terms and Conditions.

    (g) You irrevocably grant to us the right to enter upon your property or premises, without notice, and without being in any way liable to you or to any third party, if we have cause to exercise any of our rights under sections 123 and/or 128 of the PPSA, and you shall indemnify us from any claims made by any third party as a result of such exercise. , without notice, and without being in any way liable to you or to any third party, if we have cause to exercise any of our rights under sections 123 and/or 128 of the PPSA, and you shall indemnify us from any claims made by any third party as a result of such exercise.

Contact us for any specific enquiries associated with our website terms of use and privacy policy.

Call 1300 600 009
sales@lisurfaces.com.au

Sign up for product updates and special offers...


        Privacy Preferences

        When you visit our website, it may store information through your browser from specific services, usually in the form of cookies. Here you can change your Privacy preferences. It is worth noting that blocking some types of cookies may impact your experience on our website and the services we are able to offer.

        Click to enable/disable Google Analytics tracking code.
        Click to enable/disable Google Fonts.
        Click to enable/disable Google Maps.
        Click to enable/disable video embeds.
        Our website uses cookies, mainly from 3rd party services. Define your Privacy Preferences and/or agree to our use of cookies.